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Book Reviews
Above and Beyond the PMP: The Strategic Project Leader: Mastering Service- Based Project Leadership
August 17, 2009
In section two of his book, Mr. Ferraro writes:
In project management, leadership is desperately needed; leadership that is adaptable, perceptive, timely, meaningful, authentic, and unselfish.
This one sentence sums up the core of The Strategic Project Leader's message: Project leaders, not project processes, are the future for project management. As the first section carefully lays out, the codification and standardization of project management knowledge has created a… Read more »
Get VOCAL! Growing Profits Through Customer- Supplier Relationships
July 08, 2006
Author: Larry A. Brown Copyright© 2007 [sic] Cisco Systems, Inc. First Version: September 2006, Cisco Press ISBN: 1-58705-317-9 Price: $14.99 US
Is the relationship with one of your customers deteriorating or are you spending too much time firefighting?
Maybe you should "Get VOCAL".
VOCAL is a customer engagement process that can repair strained relationships with your customers by turning chaos into order. It is also an acronym where the letters stand for Visibility,… Read more »
